Terms of service.

01Agreement and parties#

These terms form a binding agreement between PT Invoiceauto Digital Indonesia, registered at Menara Kuningan, 12th Floor, Suite 12-04, Jl. H.R. Rasuna Said Blok X-5 Kav. 7, Kuningan Timur, Setiabudi, Kota Jakarta Selatan, DKI Jakarta 12950, Indonesia (“InvoiceAuto”, “we”), and the business that creates an account (“you”).

By creating an account, connecting a shop platform, or using the service, you accept these terms. If you accept them for an employer or another legal entity, you confirm you are authorised to bind that entity. If you do not agree, do not use the service.

02Definitions#

03The service#

InvoiceAuto turns orders into invoices, delivers them by email with a personal download link, and follows up until they are paid. We grant you a non-exclusive, non-transferable right to use the service during your Subscription Term, for your own business purposes, subject to these terms.

What we do

• Issue invoices with your branding, numbering sequence and tax settings.
• Deliver each invoice by email and host the document behind a signed link that expires after 7 days.
• Schedule reminders at 7, 14 and 30 days past the due date, each re-checked against the live invoice state before sending.
• Reconcile confirmations from your payment provider and mark invoices paid.
• Keep an audit trail of issue, delivery, open and payment events.

What we do not do

• We are not a bank, a payment institution or a debt collector. Money moves between you and your payment provider; we never hold your funds.
• We do not provide legal, tax or accounting advice. The tax rates you configure are yours to verify.
• We do not guarantee that a customer will pay. The service improves the odds and documents the attempt.

Mail delivery

Mail delivery is an add-on to the invoicing service: it sends your invoices, reminders and receipts over sending infrastructure that we operate. It works in one of two modes, chosen per account:

• Sending from a domain you own. You add the domain, publish the DNS records we generate (DKIM, SPF, DMARC and a feedback record), and we begin sending from a dedicated send. subdomain once those records verify. You confirm that you control the domain and that you are entitled to send from it.
• Sending from a domain we operate. Messages leave from an address on mail.invoiceauto.web.id. You do not publish DNS records; we remain responsible for the reputation of that domain.

In both modes you are the sender of record for the content of the message. We operate the transport and apply the deliverability controls described in section 08; we do not review individual invoices before they are sent. Delivery is best-effort within the sending limits of your tier: we queue, retry on temporary failures, and suppress addresses that hard-bounce, but no mail provider can guarantee placement in an inbox.

If you stop using the add-on, sending from your domain stops and the DNS records may be removed after a grace period. Messages already delivered to your customers are outside our control.

04Accounts#

You must be at least 18 and operating a business to hold an account. You agree to give accurate registration details, to keep your credentials confidential, and to tell us within 24 hours if you believe they have been compromised.

One account covers one legal entity. Separate entities need separate accounts unless your plan says otherwise. You are responsible for everything done through your account, including by staff you invite; roles and permissions exist so you can limit what each person sees.

05Plans, fees and taxes#

Prices are stated in US dollars and are exclusive of Value Added Tax. Indonesian customers are charged PPN at the prevailing rate (11% at the date of these terms) and receive a tax invoice (faktur pajak) where applicable. Customers outside Indonesia are responsible for any withholding or local tax on the payment, and must not deduct it from the amount due.

Mail delivery is priced separately from invoicing, by sending volume rather than by invoice count:

Volume above the included allowance is billed at $0.90 per 1,000 emails unless your order form states otherwise. Unused allowance does not carry over to the next month. A dedicated IP address is $49 per month per address and requires a warm-up period before it carries production volume. Where invoicing and mail are purchased together, the bundle price on the order form replaces the sum of the two list prices; the standard bundle is Business plus Mail Custom at $99 per month.

We may change prices with 30 days’ notice before your next renewal. If you do not accept the new price you may cancel before it takes effect and we refund any prepaid amount covering the period after cancellation.

06Billing, renewals and refunds#

• Subscriptions renew automatically at the end of each Subscription Term unless cancelled before the renewal date.
• Payment is due on the invoice date. Overdue amounts may accrue interest at 1% per month, and service may be suspended after 14 days of non-payment with 7 days’ written notice.
• New paid accounts may be cancelled for any reason within 14 days of the first payment for a full refund.
• After that window, fees for a period already begun are non-refundable, except where we terminate for our own convenience, in which case we refund the unused portion pro rata.
• Taxes, bank charges and currency conversion costs are your responsibility.

07Your data, our software#

You own Customer Data and Output. You grant us a limited licence to host, copy, transmit and display that data solely to operate the service for you, and to create backups. That licence ends when the data is deleted, except for copies we must keep to comply with tax and accounting law.

We own the software. The service, its source code, design, documentation and trademarks remain ours. You receive a right to use the service, not a copy of it. You may not reverse engineer, resell, sublicense or use the service to build a competing product.

Feedback you send us may be used without obligation, but never in a way that identifies you publicly without permission.

08Acceptable use#

You may not use InvoiceAuto to:

• Issue invoices for goods or services that are illegal in your jurisdiction or in the customer’s.
• Send unsolicited bulk email, or invoice people who never transacted with you.
• Impersonate another business, forge a tax identifier, or alter an invoice after delivery in a way that misrepresents the transaction.
• Probe, scan or test the vulnerability of the service without our written permission, or bypass rate limits and authentication.
• Upload malware, or content that infringes someone else’s rights.
• Process special-category personal data. The service is not designed for it and its safeguards are not calibrated for it.

Where you use mail delivery, these rules apply in addition:

• Send transactional mail only: invoices, receipts, reminders and documents your own customers expect. Newsletters, promotions and cold outreach do not belong on this transport.
• Do not send to purchased, rented, scraped or harvested lists, or to any address that has asked you to stop.
• Do not falsify a sender address, a From domain you do not control, or message headers of any kind.
• We monitor bounce and complaint rates per account. Above 5% hard bounces or 0.1% spam complaints measured over a rolling 1,000 messages, we pause sending, tell you why, and work with you on a remediation step before resuming. Repeated breaches end the add-on.
• We may pause sending immediately where the sending domain is listed on a major blocklist, where a mailbox provider has asked us to stop, or where continuing would put other customers’ deliverability at risk. Invoices queued during a pause remain queued; they are not deleted.

We may suspend an account immediately, without prior notice, where there is a credible risk of fraud, a legal obligation to act, or a security threat to other customers. Where the risk is not urgent we give notice and 7 days to cure.

09Integrations and third parties#

The service connects to shop platforms, payment providers and accounting tools that we do not control. Their availability, pricing and behaviour can change without notice to us. We are not responsible for their acts or omissions, and we do not warrant that an integration will survive a change on their side — though we do commit to fixing a broken integration within 10 Business Days of being able to reproduce it.

10Availability and support#

We target 99.9% monthly availability for invoice delivery and the API, measured at our edge, excluding scheduled maintenance announced at least 48 hours in advance and incidents outside our reasonable control.

To claim a credit, write to [email protected] within 30 days of the incident. Credits are applied to the next invoice and are the sole remedy for missed availability targets.

Support is available Monday to Friday, 09:00–18:00 WIB, with a first response within one Business Day. Scale customers receive a four-hour first response during business hours and an on-call channel for severity-one incidents.

11Term, suspension and termination#

These terms apply for as long as you hold an account. Either party may terminate for convenience with 30 days’ written notice, effective at the end of the current Subscription Term.

Either party may terminate immediately if the other commits a material breach and does not cure it within 30 days of written notice, or becomes insolvent.

On termination we make Customer Data available for export for 30 days, then delete it, subject to the retention obligations in our privacy policy. Sections on intellectual property, confidentiality, liability, indemnity and governing law survive termination.

12Warranties and disclaimers#

We warrant that the service will perform materially as described in our documentation, that we will provide it with reasonable skill and care, and that we hold the rights needed to grant you the licence in section 07.

Otherwise the service is provided “as is”. To the extent Indonesian law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, nor that an invoice will be paid.

13Limitation of liability#

To the maximum extent permitted by Law No. 8/1999 on Consumer Protection and the Indonesian Civil Code, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, loss of goodwill or loss of data, however caused.

Each party’s total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim, or $500 if that is greater.

These limits do not apply to fraud, wilful misconduct, death or personal injury, or a party’s indemnity obligations under section 14.

14Indemnity#

You indemnify us against third-party claims arising from Customer Data you submitted, from invoices you issued for unlawful goods or services, and from your breach of section 08. We indemnify you against claims that the service itself infringes a third party’s intellectual property right, provided you tell us promptly and let us control the defence. If such a claim is upheld, we may procure the right for you to continue using the service, modify it, or terminate and refund the unused portion.

15Changes#

We may update these terms. Material changes are announced by email at least 30 days before they take effect, and the date at the top of this page changes with them. If you do not accept a change, cancel before it takes effect. We may also modify the service itself, provided we do not materially reduce the functionality you have paid for during a Subscription Term.

16Governing law and disputes#

These terms are governed by the laws of the Republic of Indonesia. The parties will first attempt to resolve any dispute through good-faith negotiation between senior representatives within 30 days of written notice.

If negotiation fails, the dispute is settled by arbitration administered by the Badan Arbitrase Nasional Indonesia (BANI) in Jakarta, before a single arbitrator, in the Indonesian language. The award is final and binding. Either party may nevertheless seek interim relief from the Pengadilan Negeri Jakarta Selatan.

Nothing in this section prevents a consumer from bringing a claim before the competent court in their place of residence where mandatory law grants that right.

17General#

18Contact#

Contract, billing and notice enquiries reach our legal and finance team directly.